Product Updates
Here are the latest product updates. If you have feedback or suggestions, please reach out — we'd love to hear from you!
Here are the latest product updates. If you have feedback or suggestions, please reach out — we'd love to hear from you!
We've added a new Route Option to assign drivers tasks and reminders of additional steps they must complete before starting a route, completing a delivery stop, and/or marking a route as complete. Driver tasks can be enabled and configured from the Route Options page:
Driver tasks can be added in two different styles, depending on the nature of the task:
Optional: Each individual task can be set as "required," meaning a driver will be unable to mark a stop as Attempted or Delivered until the task is completed. Enable tasks as requirements by checking the "Delivered" and/or "Attempted" checkboxes from the "Required to mark order as:" section below each task.
Driver tasks can also be added to a route's Start and End locations independently, to differentiate between stop-level tasks and tasks that need to be completed in order to begin or complete a route:
As routes are completed, you can access pending or completed tasks and their timestamps on any Route page from the "Tasks" column for any Start/End location or stop on a route:
Drivers using the EasyRoutes Delivery Driver mobile app can access and complete tasks for route Start location, individual stops, and route End location directly from the app:
Optional: If certain tasks are configured as "required", drivers will be alerted of pending tasks, and will be unable to tap Start or select any "Mark as..." buttons until tasks are completed:
For more information on enabling and configuring Driver tasks on your routes, see the support article for this new feature.
Note: Drivers will need to update to the latest version of the app (v1.0.35) in order to access and complete assigned Driver tasks from the EasyRoutes Delivery Driver mobile app.
Version 1.0.34 of the EasyRoutes Delivery Driver app is now available to download for iOS and Android, featuring a number of usability improvements and UI updates, including:
We've made a number of usability improvements to EasyRoutes in order to further streamline your route planning workflows:
EasyRoutes now provides real-time driver location data for active and completed routes, including:
Note: Real-time driver location tracking is currently only available on EasyRoutes Premium and Enterprise pricing plans.
To enable real-time driver tracking, from EasyRoutes Settings > Driver settings tab, in the Real-time tracking section, check the box for "Enable real-time tracking":
Once a route is dispatched and started by a driver, real-time location data can be viewed live from the Tracking tab of any Route page:
Routes that are planned as part of a Group can be tracked simultaneously by selecting "All routes" once viewing a Route Group's Tracking tab:
When tracking a Route Group, the real-time location dot will display in the same colour as the route it applies to (instead of red) in order to prevent confusion over which driver applies to which route:
The route summary and Orders table below the map will also update in real time as stops are completed. Any Proof of Delivery items are available to view under the "Proof" column as soon as they're uploaded by a driver:
Once routes are started, a new "In progress" card will appear on your EasyRoutes Dashboard displaying any routes that are actively being delivered and tracked. Click the name of any in progress route to jump directly to the Tracking tab for that route:
Real-time driver location can also be displayed in customer order tracking links - enable this feature in EasyRoutes Settings > Order tracking, from the Tracking page options section; ensure "Map" is also selected from the Display sub-section:
Customer tracking links will then include real-time driver location (represented by an orange car pin, as shown below) when a customer's stop is next in the driver's route. More info on configuring real-time driver location on customer tracking links can be found here:
Drivers will need to update to the latest version (1.0.32) of the EasyRoutes Delivery Driver app in order to take advantage of real-time tracking on their routes. The app may also request additional location permissions in order to consistently update location data when the app is running in the background during deliveries:
Once real-time driver tracking is enabled and permissions are properly approved, drivers will see a blinking red dot on the route list and individual route pages for any route that is actively being tracked. Drivers have the option to tap "Stop tracking" to disable live location tracking, and will be prompted that real-time tracking will be enabled again when tapping "Resume" to continue their route:
For more information on how to enable, configure and utilize real-time driver tracking on your routes, check out the latest post on the Roundtrip blog or the support article for this new feature.