Changelog

August 21

• Require drivers to capture a note before marking an order as delivered. Note: drivers need to have EasyRoutes Delivery Driver 1.0.27 and above for this feature to take into effect.
  

August 16

• Show a warning if there is an address on a route when we are unable to determine an exact address match for this stop:
  

August 15

• 5-digit ZIP filters now includes 9-digit ZIP code results
• Various bug fixes and improvements

August 9

• Select all routes for exporting data
• Various bug fixes and improvements

August 8

• Improved UI for time windows on a route (e.g. see when time windows are not being used)
• Improved time zone support to allow users to see a route by the scheduled route's time zone

August 3

• Filter by orders that have an “On Hold” fulfillment status
• Various bug fixes and improvements

- Require driver to add a note before they can mark as delivered

- Various bug fixes and improvements

New Route Options Page

We've moved our route options to a new, more configurable Route Options page. To change your options from the Orders page, click on the "Add/Edit Options" button under the map.

To change your route options when viewing a route, click on the Action menu under the map and select "Edit route options" at the top of the list.

Set different start and end points, maximum items, weights and more to tailor your routes according to your specific needs and preferences.

💡 Pro-tip: Click the star in the upper right hand corner of any option's panel to bookmark your favourite options and pin them to your order and route pages for quicker access!

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Delivery Location Tracking

Delivery location tracking is now available on Premium plans! You can view the GPS location of deliveries made by your drivers to confirm delivery accuracy. Tracked locations are available for review alongside any Photo Proof of Delivery & eSignature images from each stop's "Proof" panel when viewing your routes.  Drivers must be using the latest version of EasyRoutes Delivery Driver to access this feature.

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EasyRoutes Delivery Driver 1.0.26

EasyRoutes Delivery Driver has been updated to 1.0.26 with various improvements and bug fixes. Dispatch messages are now delivered via push notifications when sharing a route for a better and more reliable experience, and URLs shared in notes can be opened as links in the browser for sharing information with your drivers.

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Instant Edit Mode on Routes

We've removed the Edit button when viewing a route. You can still edit your routes the same way you used to, but you don't have to click a button to enter edit mode first now!

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Other product updates (👀 there's some good stuff in here!)

Here are more improvements that we've made to EasyRoutes:

                                                 
• Packing Lists: added settings to display the total count of items and total price for the order on packing slips, along with new options for where to display any notes.
• Tracking Pages: added the ability to hide timestamps and show only dates.
• You can now include non-shippable items in EasyRoutes. Check "Include non-shippable items" under Settings -> General -> Fulfillment items
• We've made it easier to update orders on a route before fulfilling or dispatching
• Filter orders by state or city
• Filter orders by custom order date ranges, and by orders that do not have a collected delivery date in the Delivery Date filter
• Improvements to filtering orders by tags (can now include and exclude by tags)
• Order dates for imported orders are now better supported
• Various bug fixes and usability improvements
  

Select when to fulfill your orders

To make fulfilling orders even more flexible in EasyRoutes, now you can select exactly when to mark your orders as fulfilled (e.g. fulfill orders when they are Delivered, or when they are marked as Out for Delivery) when you use EasyRoutes notifications.
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You can also edit any stop and select when that particular stop should be marked as fulfilled, and you can also disable fulfillment completely if you want to fulfill orders outside of our app.

Find it in your EasyRoutes Settings > General.

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Plan routes with smart time window detection

Now you can plan routes using the delivery time window information collected from Shopify’s most popular date and time picker apps. Just set the start date and time in your Route Options when creating routes and we’ll detect any time window information and take it into account when optimizing stops.

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Add custom items to stops

Manually add custom items to any of the stops inside your route by editing the stop and filling out the Custom items form. And custom items will, of course, also show up in your driver’s app.

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New route options: Route scheduling, Avoid u-turns

Now you can schedule routes at route creation. Setting a start time at this stage will take into account any time window information your orders have when we optimize your routes.

You can also set whether your routes should avoid u-turn and continue straight after making a stop.

Also, we've updated some of our other route options, and now you can set max duration, item and stop limits on a single route.

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New Delivery Status column

We’ve added a Delivery Status column to your routes page so you can see the status of your orders at a glance.

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EasyRoutes Delivery Driver 1.0.22

New features and improvements, including the ability to view inventory by stop order, see total drive time for each delivery, and view routes planned with the new time window feature. We have also addressed bugs and made performance fixes to make loading faster and scrolling smoother.

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Other product updates (👀 there's some good stuff in here!)

Here are more improvements that we've made to EasyRoutes:

• Now you can enlarge the map to see more of it when planning.
• When manually entering or updating addresses we now auto-complete the address for you.
• For packing lists, now you can set font sizes for various elements (e.g. make your stop numbers bigger and easier to read).
• For order tracking pages, now you can show dates only instead of timestamps.
• If you re-optimize stops, we’ll ask you to confirm if you already have any deliveries on that route in progress.
• We now reset the statuses for Delivered/Attempted stops when they are sent to a new route.
• We show an indicator if a stop’s address has been edited.
• For stores with lots of drivers, you can filter to find your drivers quicker.
• Better support for displaying different phone numbers associated with an order.
• Various bug fixes and usability improvements not worth mentioning!

Support for Time Windows

We've added a powerful new tool to help with planning routes and prioritizing stops: Time windows. Now when you edit a stop you can specify any time constraints for that particular stop.

Once you schedule your route you can then use this feature to prioritize your stops. Time windows can also be open ended such as such as being set for 10:00 am or earlier, or 1:00 pm or later.

Once you've made your edits, re-optimize your route and EasyRoutes will minimize your overall driving time while making sure you meet your time window requirements.

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Redesigned settings

We've rejigged and redesigned our settings to make things easier to find and understand.

We've also added a new Driver Settings tab with options that directly affect your drivers, such as requiring proof of delivery before they can mark an order as delivered.

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Better handling of rejected stops

We've added a tab to all route groups and routes that shows up if you have any rejected stops.

To make it easier to correct these issues we now show the reason why a stop was rejected. Just edit the stop to correct any errors and we'll help you add it back in to a route.

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Better export experience

EasyRoutes now also allows you to customize which fields you want to export.

In addition to copying exported data to your clipboard, you can now export stop and route data directly to a downloadable CSV.

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New release of the EasyRoutes Delivery Driver app

EasyRoutes Delivery Driver v1.0.18 offers new features and improvements including the ability to view inventory by stop order, see total drive time for each delivery, and view routes planned with the our new time window feature.

We have also squashed some bugs and made performance fixes to make loading faster and scrolling smoother.

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Various other improvements

• You can now set a time per stop and access any of your saved Views in the Add Orders tab when viewing routes.
• The action column on a route is now sticky so you can access it easier without needing to scroll to find it..
• If you use EasyRoutes through your Shopify mobile app you'll hopefully notice that our app loads even faster because we are now using Shopify's mobile-optimized loading framework. To enjoy this performance boost, make sure to update your Shopify mobile app to the latest version.
• Links from the EasyRoutes app on mobile should open within the Shopify mobile app again.
• We've re-enabled print support on mobile and tablets.
• Various UI improvements and small bug fixes.

Redesigned route page

We've redesigned the pages you see when viewing routes to make planning your deliveries even easier.

Apart from moving various elements around to make them more accessible, we've also added a couple cool new features we think you're going to like.

At the top of any route or route group you will now see some tabs:

The Stops tab shows the map and your list of stops. Here is where you can edit your routes before dispatching.

The route inventory which formerly sat way at the bottom of the page now has it's own Inventory tab.

And finally, we've added an Add Orders tab which allows you to visually add orders to routes without having to go back to the Select Orders page.

New setup guide

New EasyRoutes users will now see a Setup Guide that offers a step-by-step walk-through of how to get started with our app.

For those of you who are already using EasyRoutes, you can re-launch this Setup guide in your EasyRoutes settings if you would like a refresher!

Improved order importing

Now when you import orders using a CSV you can preview them on a map first.

Live print previewing

We've created a brand new live print preview mode where you can turn on/off the elements and information you want to see and view the changes live so you know exactly what is going to be printed.

Time zone support

To better support businesses delivering across time zones you can now specify a time zone when scheduling routes.

Moving orders between routes is now easier

We've improved the "Add to existing route" page so that you can filter for the route that you're looking for, and review the orders that you want to send on a map.

We've also updated our "Send to routes" screen to make it easier to send orders from one route to another.

When you send orders to another route you also now have the option to send them over as new stops.

More packing slip and printing label customizations

We've made our packing slips and printing labels more customizable, including the ability to specify a width for your store logo.

Various other improvements

• You can now hide the "View Order" button on your tracking pages.
• The Routes page now shows routes from the last 30 days by default instead of the last 7 days.
• We now display orders notes in the pop-over that appears when you click a pin on the map.
• We've made it more clear when you are dispatching a route to a driver that's not using an active driver seat.
• We've made some usability improvements to our Add Manual Stop and Edit Start/End Location pages.
• We now show the total number of items when copying stops to clipboard.
• Various UI improvements and small bug fixes.

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Draw and save Delivery Zones/Areas

Create, save and re-use delivery zones on the map to better help with visual planning and route creation.
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Click on the Delivery Zones icon to create a zone.

After saving your areas, you can access them by clicking on that same icon in the future. You can use your delivery zones as selection areas to keep or discard orders when creating your routes.

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Updates to EasyRoutes Delivery Driver app

We've made a bunch of tweaks to make life easier for delivery drivers.

• We've updated the UI for taking proof of delivery photos, and included extra features like the ability to use the camera flash.
• We now display an ETA and drive time to a route's end location
• Long-pressing the Get Directions button lets drivers choose how they want to get directions: by Address, Lat/Long, or Zip/Postal Code.
• We now display a stop's notes in the confirmation modal when making a delivery.
• You can now see SKUs for items in any stop
• Various bug fixes and other UI updates.

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Map selection tools available on routes

Our map's order selection tools are available on individual routes to make route editing even quicker.

Use these tools to quickly remove stops, send a selection of stops to another route, or send those stops to another route within the group.

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Various other improvements

• We've made it easier to enter Edit mode on routes, and we've made it clearer that you are in Edit mode.
• Our new map view has been updated to better handle scrolling. Follow the on-screen instructions for zooming with scrolling on your mouse.
• We've added better page break and layout handling when printing routes.
• Various UI improvements
• Small bug fixes

All-new map with order selection tools

This month we introduced a brand new look and feel to our EasyRoutes map to better help you plan and manage your orders.
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Apart from being speedier and easier on the eyes, we've also added selection tools to help you plan visually on the orders dashboard.

Select individual orders or draw polygons to select a group of pins. Once you've made a selection you can choose whether to discard or keep only those orders on the map.

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Auto-assign drivers when creating a route

In your order page route options you can now pre-assign drivers to the routes you about to generate.

Customize all your options, save a Custom View, and the next time you are in EasyRoutes all you need to do is click on your View and hit the Create Routes button.

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Sort and filter by delivery dates

Sort and filter your orders by delivery dates collected through popular apps in the Shopify App Store on your Order Dashboard.

EasyRoutes now supports the following date collection apps:

• Supertime by Roundtrip
• Store Pickup + Delivery by Zapiet
• In Store Pickup Local Delivery by LogBase
• Order Delivery Date by Identixweb
• Order Delivery Date & Pickup by BirdChime
• Order Delivery Date Manager by AppJetty
• Delivery Date & Time Slot by Buunto
• DingDoong: Delivery & Pickup by Omega
• Local Pickup & Delivery Date by Mageworx
• Store Pickup Click and Collect by CreativeR
• Delivery Date & Store pickup by Appsonrent
• Bloom: Delivery Date & Pickup by Shopside

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Find EasyRoutes tabs in your Shopify Admin sidebar

EasyRoutes' tabs can now be found in your Shopify Admin sidebar (or at the top of the page in the Shopify app).

Pin our app to access your routes even quicker!

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Improved batch actions for editing routes

We've improved access to batch actions for route editing and added the ability to select and view a subset of orders in your orders page:

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Indicator of multiple stops at same location

We've added a small indicator letting you know if any of the stops in your route are at the same location (your driver also sees this information in their driver app).

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Improved CSV import

For Premium Plan users working with orders outside of Shopify, you can now drag and drop your CSV orders into EasyRoutes.

We will also attempt to re-use your mapped columns if you are uploading a file of the same column format as your previous upload.

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Various other improvements

• Speed and performance boosts
• Various UI improvements
• Small bug fixes
• Ability to preserve tracking links when sending stops to a different route
• Additional packing slip customization options:
• Change font sizes
• Hide completely discounted items (and by discount app)
• Hide SKU
• Hide item properties by name
• SMS message support in more countries
• Setting to see company name next to customer name on routes
• If you are new user, moving over from Shopify Local Delivery? Check out our migration guide.

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Nov 29

• Various bug fixes and usability improvements.

Nov 28

• Bug fixes related to our new delivery date feature.

Nov 24

• You can now auto-assign to active drivers when you are creating a route.
• Improvements to SMS with improved logic on avoiding landlines, support for additional countries, and we show more information related to character count and usage in the SMS notification editor
• Various bug fixes and usability improvements.

Nov 18

• EasyRoutes' tabs can now be found in your Shopify Admin sidebar (or at the top of the page in the Shopify app).
• Protip: Pin our app to access your routes even quicker!

Nov 15

• Performance improvements on first load.
• Sort and Filter by Delivery Dates collected from popular apps in the Shopify App Store in your Order Dashboard (in beta). Learn more at this support article.
• Previously selected filters now shown on the Order Dashboard when you return to the page.
• See Company alongside Customer Name in Route Page
• Additional Packing Slip customization options: change font sizes, hide completely discounted items (and by discount app), hide SKU, hide item properties by name
• Printing support for Printout Designer
• Various bug fixes and improvements.

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New Order Dashboard with View Builder

We've redesigned our Select Orders page and have turned it into an powerful Orders Dashboard designed to help make route creation even easier and faster.

 Across the top are tabs representing your custom saved views.

Each view saves your route options and order filters. The next time you click on a tab, all the relevant orders will automatically be added to your map. Just click the Create Route button to continue!

Prefer not to auto-add stops to your map? You can turn this feature off in your General Settings.

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EasyRoutes SMS Notifications are now available internationally

We've expanded our EasyRoutes custom SMS delivery notifications to international customers on our Premium plans.

Choose which delivery events you want to send a notification for and customize all of the text. You can even send a message when your driver is a certain number of stops away.

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Learn more about pricing and availability from this support article.

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Require Drivers to Use Proof of Delivery

You can now make it so that drivers are required to capture a photo and/or e-signature as proof of delivery before they can mark an order as delivered.

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Send "Ready for Delivery" email without fulfilling orders

Using our custom email notifications, you can now send the "Ready for Delivery" email manually without fulfilling your orders first or at the same time. When this email notification is turned on you a button is added to your Route page.

Click the button at any time to trigger this email notification for all the orders within that route.

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Other Improvements

Apart from small bug fixes and UI improvements, we've also...

• ...made it so you can create a blank route from the Orders Dashboard in case you like to start your planning with a blank canvas.
• ...added a Help Center as the first tab of your EasyRoutes settings.
• ...improved our Getting Started Guide.
• ...added new packing slip customization options (e.g. hide SKU, hide items based on discounts or properties).
• ...updated our mobile EasyRoutes Delivery Driver app with:
• New draft feature for photo proof of delivery (this lets your driver upload the photo(s) later if they are offline)
• made the route line visible on the map when viewing an individual stop
• improved our offline experience and error handling

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September 26, 2022

• Various bug fixes and improvements related to order selection and fulfillment workflows.

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September 14, 2022

• With EasyRoutes custom email notifications, send the "Ready for Delivery" email separately from fulfilling your orders (e.g. email your customers about their scheduled delivery date or time all at once!)
• Create a blank route straight from the orders page to start route planning with a blank canvas.
• View any delivery issues associated with a notification event sent to the customer, and quickly try sending the notification again from the new Notification History panel.
• Additional header layout customization options for Packing Labels.
• Other various bug fixes and improvements to app usability.

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‍Dispatch Links (a.k.a. Driver Self-Assign to Routes)

Now you can generate a route link that allows your drivers to assign themselves. We call these Dispatch Links.

You can share a Dispatch Link with any activated driver in your store and they can preview the route and claim it if they want to assign themselves. Deactivated drivers can also claim a route if there are empty active driver seats available.

Once a driver claims a route, they will show up as assigned to that route in EasyRoutes.

These Dispatch Links can also be shared with others and viewed on the EasyRoutes Delivery Driver app as a read-only version of the delivery route and route inventory.

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New Driver Management Tab & Features

We've uplifted and Driver Management from the Settings to it's own top-level tab and have beefed it up with more information to help you with managing your drivers.

You can apply date ranges and sort and filter to get the information you need. We also provide a quick shortcut to view all your driver's routes on the Routes tab.

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3) New Delivery Notification Features

a) Send Delivery Notifications to Imported Stops: Now you can send EasyRoutes email and SMS delivery notifications to imported stops from outside of Shopify!

Whether you are adding a custom stops to a route or importing orders via CSV, EasyRoutes can now send our customizable notifications to those customers.

b) Customer is N Stops Away Delivery Notifications:

Send an email and/or SMS delivery notification to customers when your driver is a specified number of stops away from them.

c) Plus more:

You can now add your customer's or driver's name to any of EasyRoutes' email and SMS templates and we've also greatly improved our Notification History pop-up:

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Preview Packing Slips and Labels

We've added the ability to preview your packing slips and packing labels when customizing them In your EasyRoutes Settings. We've also added more customization options such as allowing you to choose in what order items are sorted by or allowing you to display the customer note.

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5) Various Other Improvements

• Order Tracking pages now shows time of e-signature capture and allows you the option of display driver notes.
• Improvements into how we check for "Scheduled" subscription orders.
• Updates to our cloud provider infrastructure for improved reliability and you can now see the status of Roundtrip services on our Status Page.
• Other on-going improvements and bug fixes.

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Custom SMS and Email Notifications

A very-much requested feature is here for EasyRoutes Premium users — completely customizable email and SMS delivery notifications!

For emails, you can add your logo, customize all the text, and even add your own links using our easy editor (no more dealing with complex Liquid code like with Shopify's notifications).

We're also excited to launch customizable SMS notifications! This is a BETA feature, which means we would love your feedback! It is currently only available to Shopify stores based in the US and Canada for an additional costs of $15 per driver/month during the beta. We plan to roll out this feature to the rest of the world — support and pricing will be announced at that point. Stay tuned!

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Notification History Timeline

We've also added an in-app notification event timeline so you know exactly what notifications were sent and when. You can view this in the Actions menu for the stop whose history you want to check.

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More Customization Options

We've added even more customization options to our order tracking pages as well as out packing slips and labels. Check them out in your EasyRoutes Settings.

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Better Support for Subscription Apps

We've improved how EasyRoutes works with subscription apps, including apps that use a single order with scheduled parts.

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Route Group Improvements

We've cleaned up our Route Groups action menu and added the ability to add a blank route to your groups to better help with planning. You can also now assign drivers from the group view.

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Huge Performance Upgrade

If you deal with a lot of orders, you should definitely notice that EasyRoutes is feeling a lot speedier. We've spent a lot of time under the hood making sure our app loads fast and works with older browsers.

We've also made a lot of updates to our routing engine, like supporting routes with very long ETAs and max stop times. And we also made some tweaks to better support for countries like Turkey and South Africa.

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Redesigned, customizable Tracking Pages!

We've completely redesigned our customer tracking pages and we've made them completely customizable! Create the perfect tracking page for your business — add your logo, change the background color, choose what to display, and customize any of the text (you can even translate it into another language).

Our new tracking pages are available on our EasyRoutes Standard and Premium plans.

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Driver assignment & management

Our new driver assignment feature makes route planning easier and driver dispatch quicker. You can now assign and share all of routes directly with your drivers.

• Once you've added your drivers, quickly assign a route using the drop-down selector found at the top on the route itself...
  

• ...or you can assign all of your routes even faster in the group view:
  

• One you've assigned a route, click the Fulfill & Share button to do just that.
  

• Your drivers will get notified and can see all their assigned upcoming routes in the EasyRoutes Delivery Driver app for iOS and Android ahead of time. No more messing around with sharing links!
• If you need to add your drivers, visit the Drivers Tab in your settings to manage your roster of drivers and activate or deactivate them as needed.
  

• Need more drivers? Add or remove driver seats when you briefly need to scale up or down based on demand. For example, with Easter coming up, you can activate the additional drivers for that weekend, and then deactivate them after and we'll just prorate your plan for the time used.

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Easier drag-and-drop stop re-ordering

We've made it easier to drag-and-drop to re-order stops on any of your routes with our new horizontal stop line.

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Check out the stop line below your route map and click the Edit button to move your stops to the right spots. You can also drag-and-drop the rows in the stop table to re-order your deliveries.

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View scheduled subscription order items

Are you working with subscriptions? Now when you add subscription orders to a route, we will show which items within the order are unfulfilled vs scheduled. You can also select the proper fulfillment within the order once the items have been fulfilled.

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Driver app improvements

We've made a ton of improvements to our EasyRoutes Delivery Driver app for iOS and Android.

We've added:

• The ability to see upcoming assigned routes
• More navigation options
• Route polylines
• Optional confirmation before marking as delivered
• Auto-advance to the next stop
• Pull-to-refresh feature
• Better caching for previously shared routes

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Updated printer options

We've tweaked our printer options and now persist your print settings and allow you to show/hide even more details.

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Ongoing improvements

We've popped the hood and given EasyRoutes a little overhaul:

• You can now display shipping price summaries for your routes.
• Shipping name and phone information is now explicitly shown when available
• We've updated our app permissions so we can better fulfill your orders
• and many under the hood fixes and ongoing improvements (e.g. we save your print settings!)

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New Customer Stories

For Velasquez Family Coffee, planning deliveries was sometimes an ordeal that would take days to plan due to constantly shifting requirements. “Incorporating new customers was particularly challenging. I used to have to print out maps for new customers and then try to manually fit them into our previous routes,” says Cathy. Now with EasyRoutes it takes only a couple of hours a month in total. (Continue reading...)

One aspect of EasyRoutes fit-flavors finds particularly helpful is its simplicity. “It does all the thinking for you! All you have to do is select the orders, let the app know how many drivers and how long you want each driver's route to be and the app does the rest,” says Shawn. “Our drivers simply come in to work in the morning, scan their QR code for their designated route and the user friendly app guides them through their route with ease.” (Continue reading...)

February 15

We have resolved the issue with our authentication provider where some users on iOS are signed out in some instances after a period of inactivity. iOS users on EasyRoutes Delivery Driver 1.0.7 should no longer experience the sign out issue listed below. We are continuing to monitor the situation.

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February 12

Note on the new Delivery Driver App (version 1.0.7): we have identified an issue where certain iOS devices are signed out in some instances after a period of inactivity or extensive memory usage on device. This issue with our authentication provider will be resolved in a coming iOS app update. Returning to your application more frequently can reduce the frequency of occurrence for this issue. If this issue persists, you can temporarily uninstall the app and open the shared route link in your browser to use our EasyRoutes Delivery Driver for Web experience instead.

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February 10

We are launching a new user sign in feature to enable more secure and seamless sharing of delivery routes on our EasyRoutes Delivery Driver apps.

When you first open EasyRoutes, you will be presented with a screen where you can enter your device's phone number to sign in or sign up for EasyRoutes Delivery Driver:

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February 8

We continue to work on making EasyRoutes better for you! Various improvements and bug fixes have been released since December:

• More scheduled time window options for your tracking page
• Add a setting to allow you to add tracking links to orders that are not fulfilled via EasyRoutes
• Hide prices on your tracking link
• Show shipping price summaries for your routes
• Updated app permissions to let us better fulfill your orders
• Improvements to the Driver App: more navigation options, better caching for your previously shared route, UI improvements like pull to refresh on the route
• Various bug fixes and under the hood improvements over the holidays.