Changelog
Here are the latest product updates from Roundtrip.ai. If you have feedback or suggestions, please reach out — we'd love to hear from you!
February 15
We have resolved the issue with our authentication provider where some users on iOS are signed out in some instances after a period of inactivity. iOS users on EasyRoutes Delivery Driver 1.0.7 should no longer experience the sign out issue listed below. We are continuing to monitor the situation.
February 12
Note on the new Delivery Driver App (version 1.0.7): we have identified an issue where certain iOS devices are signed out in some instances after a period of inactivity or extensive memory usage on device. This issue with our authentication provider will be resolved in a coming iOS app update. Returning to your application more frequently can reduce the frequency of occurrence for this issue. If this issue persists, you can temporarily uninstall the app and open the shared route link in your browser to use our EasyRoutes Delivery Driver for Web experience instead.
February 10
We are launching a new user sign in feature to enable more secure and seamless sharing of delivery routes on our EasyRoutes Delivery Driver apps.
When you first open EasyRoutes, you will be presented with a screen where you can enter your device's phone number to sign in or sign up for EasyRoutes Delivery Driver:
February 8
We continue to work on making EasyRoutes better for you! Various improvements and bug fixes have been released since December:
- More scheduled time window options for your tracking page
- Add a setting to allow you to add tracking links to orders that are not fulfilled via EasyRoutes
- Hide prices on your tracking link
- Show shipping price summaries for your routes
- Updated app permissions to let us better fulfill your orders
- Improvements to the Driver App: more navigation options, better caching for your previously shared route, UI improvements like pull to refresh on the route
- Various bug fixes and under the hood improvements over the holidays.
EasyRoutes Delivery Driver App for iOS and Android
Introducing our newest apps: EasyRoutes Delivery Driver for iOS and Android. Open shared routes in our app for a totally redesigned mobile delivery experience. We will be continuously adding functionality to these apps to make deliveries for your drivers as easy as possible.
Improved Planning with New Route Groups
We've introduced the concept of route groups to help make your delivery planning easier. Now when you split routes...
...you will be taken to a group view where you can see all the routes created on one screen. You can also create a group with routes that you planned individually.
From here you can re-arrange stops between routes...
...and add or remove routes.
You can also schedule the entire group at once, as well as reoptimize all the routes in the group.
Route ID Numbers
We've added Route ID numbers to make it easier to organize and refer back to routes.
Customer Tracking Page Updates
Tracking pages have been updated to include a button where customers can view their Order Status, and a link back to your store for order support is now included in the footer.
Settings Redesign
We've redesigned our settings to make the sections and options clearer and easier to understand. We've also included some quick links to our new videos to show you how to use our app.
Product Tour for New Users
New users to EasyRoutes will now be greeted with a product tour that takes them through the process of creating a route, step-by-step.
Packing Slip Printing Options
You can also customize your packing slips to select which information you would like to see printed.
Ongoing improvements + Bug Fixes
- On our Delivery Driver for Web view, we now make it easier to resume your deliveries and have improved how deliveries are started.
- When delivery drivers mark a stop as delivered on our Delivery Driver for Web view, the app will auto-advance them to the next stop.
- You can use and display item properties in EasyRoutes (e.g. if you use an app like Infinite Options, those product properties can be displayed in your route inventory to help with packing.
- We've made some updates to fulfillment in EasyRoutes. If some orders fail when fulfilling, we'll continue fulfilling the rest of the orders and then show you which orders failed.
- Various other bug fixes, stability and performance improvements (with the Shopify API, etc.)
Multi-Route View
Now when you generate multiple routes using our Route Splitting route option...
You will land on a page showing all the routes in the group on one map, as well as relevant stats for each route.
You can cycle through all the routes using the navigation in the top-right, or click the View All Routes button to return back to multi-route view:
More functionality will be coming to help you with planning multiple routes soon!
E-Signature Proof of Delivery
Now your driver can capture e-signatures as proof of delivery for peace of mind. They can also attach photos and a delivery note.
Redesigned Driver Experience on Mobile
We've refactored our Driver View making it even easier to use on mobile devices. We've re-positioned informational elements and added more buttons to access common actions easier with a tap of the finger.
Enlarge Maps
Make the maps bigger on your Orders Page or on any of the routes you view by clicking the Enlarge Maps icon.
Click the icon again to shrink it back to its regular size.
Auto-Advance to Next Stop After Marking as Delivered
We've made it easier for you to navigate to your next stop in our driver view as well!
When you or your driver marks an order as delivered, EasyRoutes will auto-advance you to the next stop after 5 seconds.
Packing Slip Options
Customize your packing slips with new options found in your Settings. You can choose where to display your store logo, as well as select various types of information to print on your packing slips.
Ongoing improvements + Bug Fixes
We're always working hard to not only add new features, but to also make sure that EasyRoutes is always running smoothly. As such we've made lots of little tweaks here and there to boost the efficiency of our routing engine. Let us know if you notice a difference! Some notable updates include:
- Better Support for Poor Connectivity
- Improvements to our ETA calculations in our routing engine
- Update Order Data no longer requires refreshing EasyRoutes
- Copy to clipboard functionality for route and stop information in Route History
- Show Total Item Count in a route
- Filter by Delivery Status
- Many other bug fixes and stability improvements
Customer Tracking Page
Provide your customers with a customer tracking number in their email with a link to view the delivery status of their orders. You can turn this option on and off in your Settings.
You also have the option to include your scheduled delivery time and ETAs, or just show the delivery status. You can also use a rounded delivery time window and you can show how many stops away a customer is.
To view a tracking link, click the “Customer Tracking Link” option in the Actions menu for any order in a route you have created.
New Share/Deliver Modal + “Create Fulfillment” Step
We’ve redesigned our Share/Deliver modal and introduced a “ Create Fulfillment” step.
Shopify requires orders to be fulfilled before we can update order statuses and send out customer delivery emails. Fulfilling your orders means they are ready to be delivered.
Instead of two buttons at the top of your Edit Route screen, you’ll now see just one:
Click on the Share Route tab to send this route to a driver, or click the Deliver Myself tab to do your own deliveries. You or your driver can still fulfill orders on a stop-by-stop basis.
You can also toggle in your settings whether a Shipping Confirmation email is sent when you create your fulfillment.
Speaking of fulfillment…
Support for Partial Fulfillment
When creating a route with a partially fulfilled order, EasyRoutes will select the remaining unfulfilled items by default and have that reflected in stop inventory, packing lists, tracking pages, etc.
On the Orders Page, when you click to view the list of items for an order, you will see it divided into unfulfilled and fulfilled items:
When editing a route, you can change between unfulfilled items and a preexisting fulfillment:
Route History Improvements
We’ve added a couple new columns to your route history page – Total Distance and Total Drive Time:
You can now also filter your routes by a range of last modified dates, or a range of planned route dates. You can now also copy this information for selected routes to your clipboard for export and reporting use:
Choose a Display Address for a Stop
Now you can add a display address to a stop for your drivers to see in Driver Mode. When you edit an address, check the “Choose a different address to display on route” box.
This can be helpful for adding address details (e.g. unit number) for display only, or when you cannot validate extra address fields with Google Maps, or if you want to provide only a unique identifier (e.g. Postal Code, Plus Code, etc.) for validation in the address fields.
Edit Stop Times for Multiple Stops
You can now select stops and edit all of their stop times at once in Edit mode:
On-going Improvements + Bug Fixes
We’re always working hard to not only add new features, but to also make sure that EasyRoutes is always running smoothly. As such we’ve made lots of little tweaks here and there to boost the efficiency of our routing engine. Let us know if you notice a difference! Some notable updates include:
– Better support for importing .CSVs with addresses in multiple columns
– Showing order count, order date, shipping cost, customer note in your orders and routes
– Improvements to make it easier to edit rejected stops
– Improvements to our routing engine ETAs in select countries
– Fixed some network issues / errors
– Fixed some Google Maps errors
– Fixed some display and layout issues with order information on routes with certain settings
– Fixed bug when deleting a stop using drop-down menu
– Added settings to remove store address from packing slips
– Added option to add a page break between route and inventory when printing
– Boosted the speed of our image uploads when capturing photo proof of delivery
Import Orders via Spreadsheet (.CSV)
Do you need to deliver orders that you tracking on a spreadsheet? Use our new Import Orders feature to import your .CSV into EasyRoutes. To do so, just click the "Import Orders from CSV" button on the Select Orders page.
Preview Stops with Order Selection Map
We've added a map to the Select Orders page to better help with visual planning. Now when you select orders and add them to the staging area, you can preview the points on a map. See an outlier you want to remove? Just click on the map pin to remove it from the selection.
Print Packing Slips in Route Order
Now you can print off packing slips to include with your delivery orders! To do so, click on the print icon after generating a route and check the "Include Packing Slips" option.
Automatic ETA Updates
We now show a better status and updated ETAs for each stop when your orders are delivered or out for delivery.
Advanced Postal/ZIP Code Filters:
You can now filter for multiple zip codes, and use wildcards for finding specific orders. Find this under "More Filters" on the Order Selection page.
Driver Delivery Notes
Your driver can now add a delivery note to be attached to the order through our "Proof of Delivery" feature in Driver View.
Under the hood ongoing improvements
We're always working hard to not only add new features, but to also make sure that EasyRoutes is always running smoothly. As such we've made lots of little tweaks here and there to boost the efficiency of our routing engine. Let us know if you notice a difference!
Redesigned Route History
We've made a big update to our route history page — we've added the ability to search your routes as well as sort and filter them. We've also added a column showing when the route was started, and columns showing how the deliveries went.
Save Tabs as Filters
On the Select Orders screen you can apply filters to find the orders you want to route. Now you can save those custom filters as tabs to quickly access in the future instead of having to reapply filters.
To do so, just apply your filters and click the "Save View" button. More info here.
Send Orders to a New Route
When editing a route, you can select stops and click the "Send to Another Route" button to add these orders to another route. Now you can create a brand new route using that selection of orders.
Show Delivery Status on Order Page
In your settings you can now toggle a column to see the delivery status of your orders on the Select Orders page.
"How To" Videos
We've produced a few videos highlighting how to use some of EasyRoutes' features and functionality. Please check them out as there may be some valuable information to help boost your delivery productivity!
Under the hood ongoing improvements
We're always working hard to not only add new features, but to also make sure that EasyRoutes is always running snappily. One of the big under-the-hood improvements we made is we've boosted our geolocation to make it much faster. You should notice the speed difference when generating longer routes.
Driver View Improvements
We've made a couple helpful tweaks to our mobile-friendly driver view:
- We now let your driver know if there are multiple orders at the same location. This is super-handy when serving condominiums/office buildings so drivers don't have to return back to their vehicle.
- We've also included a "Next Up:" card above the map so drivers know what stop is coming up next.
Better ETA Accuracy
We've improved the quality of the data that our routing algorithm uses, resulting in even more precise ETAs. Between each stop, ETA accuracy could improve by about 2 to 3 minutes, depending on the country in which you are doing your deliveries. This means you can deliver on time more consistently and keep your customers better informed.
Let Your Driver Use Their Favourite Navigation App
Recently we added support for getting driving directions in Google Maps, Apple Maps, or Waze. Now we've made it so your driver can pick their preferred app for the route, so the next time they click the "Directions" button they don't have to select the app again.
Improved Tag Filtering
We've improved our tag filtering experience. Now when you click the "More Filters" you can add all the tags you need and preview them inside the pane. You can use these tags to include or exclude orders from your search.
Change Shared Route Expiry Length
When routes are shared, the shared link is accessible for 48 hours by default. Now we've included the option to edit this setting for those users who plan and share routes in advance. Select whether the link expires in 24, 48, 72 hours, or 1 week.
Print QR Code for Shared Links
When a route is shared, you now have the option to print the QR code to the route link.
Under the hood ongoing improvements
We're always working hard to not only add new features, but to also make sure that EasyRoutes is always running snappily. One of the big under-the-hood improvements we made is we now have pagination for load lists of orders. This makes page load times much faster, and you are still able to search, filter and select the orders you need.
Route Scheduling with ETAs + Better Route Time calculations!
After you create a route, you can use our new route scheduling feature to select the date and time your driver should leave. Once a date/time is selected, the stop list will update with Estimated Times of Arrival (ETAs) for each stop. Drivers can see this ETA for each stop in their driver view:
Not only that, we’ve also improved our route time calculations and have applied these recalculations to all of your existing routes, including your edited ones! Let us know how this helps improve your fine-grain route planning!
Route Lines
We’ve added route lines to your delivery map! Now you can visualize the route between stops.
New Route Page Header
We rejigged our route page header. Now you can rename, schedule and navigate multiple generated routes in one row.
Cash On Delivery (COD) Total Price Breakdown
For those running COD deliveries, we’ve added a Total Price breakdown of payment statuses beneath your list of stops.
Attach Multiple Proof of Delivery Photos
To help with more complex delivery workflows we've added the ability to attach up to four photos as proof of delivery to a customer's order. Your drivers can also attach an optional note. The links to these images will be attached to your order in Shopify, and you can even include them in your customer confirmation emails. Multi-photo Proof of Delivery is now available on our Growth plans.
Updated Route Options: Quick-Select Locations, Avoid Tolls, & Balance Routes
We've improved our Route Options at the top or your Select Orders page. Now you can quickly switch start and end locations using a drop-down selector.
Click the "Show More" link in your Route Options to see additional settings:
- Avoid tolls: Save money by bypassing toll roads on your routes.
- Balance routes: When creating multiple routes, check this to balance routes by number of stops.
Driver Progress Modal
Now when you or your driver marks as an order as delivered, they'll see a little progress modal showing how they are doing on their route and a button to quickly move on to the next stop.
More Plans for Enterprise Businesses
We've introduced two new Fleet-level plans to support our growing enterprise-level customers.
Under the hood improvements
Continuous improvements behinds the scenes at EasyRoutes! And hopefully some things you never have to see, like our new error pages.
Start / End Location updates
We've launched an improved experience for setting or updating your start and end location for planning your next route:
We're a Shopify Staff Pick!
This week we are being featured in the Shopify App Store as a Staff Pick! Thank you so much for all your support and feedback along the way. We're excited to keep making EasyRoutes better for you and to help you spend less time managing your own deliveries.
New Route Options
We've just launched more advanced routing options! You can now provide a maximum route duration and a maximum number of stops per route which will help you with better load balancing your routes. Here's the route options so far (more coming soon!):
- Start Location: The first stop on your route
- End Location: The last stop on your route
- Time per stop: How much time to spend at each stop (great for service appts!)
- Max route duration: How many hours a route should take to drive
- Split orders into: # of routes to create from your selected orders
- Max stops per route: Limit the total # of stops per route (try this when using the route-splitting functionality)
Improved Route History page
We've improved our route history page to give you more information at a glance. Now you can see which routes have been completed, are still in flight, and how many deliveries were successful or attempted.
Streamlined Access to Driver View
Doing your own deliveries? We've now streamlined it so you can access Driver View with a single-click.
Driver view presents a mobile-friendly stop-by-stop view of your deliveries, with all the buttons you need (like marking the order as delivered, or taking photo proof of delivery) placed right at your finger-tips.
Better Support for Multiple Locations
We've added a drop-down to the Edit Start/End Locations screen to make it easier to switch between your multiple locations.
Improved Customer Information Pop-up
We've updated our customer pop-ups to not just show the who to deliver the order to, but also the information of who the actual customer is. You can also add this contact information (name, company, phone) to any manual stops you create.
Bug Fixes and Under the Hood Improvements
Apart from performance updates, we fixed an issue where some users weren't able to use the "Mark as Delivered" and "Attempted Delivery" confirmation dialogs on certain browsers. Some users on older phones also reported that our Help Beacon was getting in the way, so now you can turn it off in your settings.
We have fixed an issue with our cloud hosting provider that caused intermittent performance issues and delayed response times in short durations when accessing EasyRoutes for some users and we are continuing to monitor this issue.
Also if you haven't checked out our Photo Proof of Delivery feature, check out this support article on how to get started!
Proof of Delivery
Provide peace of mind with proof of delivery. You or your drivers can attach a photo as well as optional note when dropping off a delivery. The link to this image will be attached to your order in Shopify, and you can even include it in your customer confirmation emails.
New Look and Feel
We're taking off the winter coat to reveal our new spring look with an updated colour palette, icons and updates under the hood. Now EasyRoutes fits in with Shopify's backend even more seamlessly.
New Plans to help any size business with their deliveries
We've introduced some new pricing plans to help our growing customers level up in smaller increments while gaining new features and functionality. Take our Pro+ plan ($49.99/mo), for example: It gives you all the power or our popular Pro plan (29.99/month) as well as the advanced features of our Growth plans like 📷 photo proof of delivery.
Send stops to another route
Now you can take a selection of stops you have in one route and send them directly to another!
Waze and Apple Maps support
In Driver View, you can now open up the next stop in your navigation app of choice: Google Maps, Waze, or Apple Maps (MacOS/iOS only). Just click the “Get Directions” button!
Time spent per delivery/stop
You can now specify how much time to spend at each delivery stop. You can specify default a stop time for the entire route, or customize individual stops by clicking the “Edit” button on your route page and clicking the pencil icon next to the stop you would like to edit.
Add a custom note to your stop
Need to add some instructions for your delivery driver? Add a note to your stop!
Click the “Edit” button above your list of stops, and click the pencil icon next to the stop your would like to add a note to.
Copy to clipboard so your can paste into a spreadsheet
We’ve heard from some users that they would like an easy way to get their route information into a spreadsheet. Now you can just copy and paste!
Click the “Copy” button above your list of stops on your route page, and it will paste all your information neatly into your spreadsheet application of choice (e.g. Microsoft Excel or Google Sheets)
Filter orders by excluding tags
Now you can filter your orders by excludingorders with certain tags. When creating a route, click the “More Filters” button on your orders page and look under “Tag Options”.
Driver View updates
Thank you for all the great feedback regarding our mobile-friendly Driver View! We have made a number of improvements to help a variety of workflows. Please keep the feedback coming.
Now you can enter Driver View at any time without having to fulfill your orders and mark them as Out for Delivery first.
If you want to wait to mark orders as Out for Delivery on a stop-by-stop basis, you can now do that under the 'More options' button in Driver View.
Does your workflow rely on Order Attributes and Tags? Now you can display them on your route page and in Driver View as well.
Map pins change colour to reflect order status
Track the status of your route! The map pins change colour to reflect whether a stop was delivered or if there was a missed delivery.
Inventory shows number of items per order #
To help make your packing more efficient, we've added the number of items per order to the route inventory table.
View refunded orders
View refunded and cancelled items within EasyRoutes.
We’re excited to let you know we’ve made some changes to our plans, and EasyRoutes Pro is getting way better! 🎉
Now with EasyRoutes Pro, you can…
- …Plan routes up to 150 orders at once (up from 50)
- …Create routes for 5 vehicles at once (up from 1)
- …Plan for up to 750 orders a month.
- …Use new functionality: smart route-splitting + mobile-friendly driver view
Best of all, it’s still $29.99/mo – and we will keep on making EasyRoutes Pro better!
We appreciate your business and wanted to show it!
We are also adding two new plans to better help businesses of all sizes with their deliveries:
- a Solo Plan ($9.99/mo) with features to help merchants deliver by themselves
- a Growth Plan ($99.99/mo) to help businesses with fleets of vehicles.
EasyRoutes Solo ($9.99)
Are you just starting out? Doing your own deliveries? EasyRoutes Solo is the right plan for you. It allows you to select your orders, create routes and edit them. And when you’re ready you can head out on the road with our new mobile-friendly driver view and mark your orders as delivered while on the road!
EasyRoutes Growth ($99.99)
EasyRoutes Growth is perfect for thriving delivery business who already have a fleet of drivers. You can create routes with up to 300 orders at once, and automatically split them for up to 10 drivers! The Growth plan also gets early access to our roadmap of awesome features.
Are you just starting out? Doing your own deliveries? EasyRoutes Solo is the right plan for you. It allows you to select your orders, create routes and edit them. And when you’re ready you can head out on the road with our new mobile-friendly driver view and mark your orders as delivered while on the road!
EasyRoutes is growing, and we want you to grow with us.
These plans will help us better support customers like you.
We’ve made a ton of new updates! We’ve got loads of new features and functionality to help make your deliveries smoother. And another big update is just around the corner!
Mobile-friendly Delivery
Check out our new mobile-friendly Delivery View which makes EasyRoutes much more usable while on the road! Delivery View removes any awkward horizontal scrolling. It displays one stop at a time and is designed to put a number of common controls right at your driver’s fingertips: they can open the stop in their navigation app, call or text a customer at the tap of a button, and see the contents of the order they are dropping off. Drivers can also mark the order as delivered, or mark the order as a missed delivery. Just click the Deliver Route button at the top of your routes page to check it out yourself!
Links to routes shared with your drivers also go to Delivery View.
Customizable Route Page
Customize your route page! Now you can show or hide tags, prices, weights, and order items in your route inventory. You can also toggle whether you want to see a list of items in each order or just the number of items.
More settings
We’ve added more settings to help you control your experience within EasyRoutes. Now you can pick your standards and formats (metric/imperial), and you can check the option to always show a list of items on your route page, as oppose to mousing over the number of items to see the list. You can show/hide columns on your routes page (tags, price, weight). and you can now have more fine-grain control over your “Out for Delivery” notifications.
Drive distance and time
See how long and how far until your next stop! We’ve added drive distance as well as drive time.
Sync updated order data
Have you updated your Order Notes? Now you can refresh all your data on routes you’ve already created by clicking the “Update order Data” button.
Order Tag improvements (better search, more visibility)
We’ve improved the way you can filter your orders using tags, so now you can combine tags for even more fine-grain control over your orders. You can also now see tags on both your orders page and on your routes. And if that wasn’t enough tag stuff, you can also include order tags on your print-outs.
More Printer Options
Now you can include Order Tags and Payment Status on your next print-out. You can also hide prices and weights on your Settings pages.
And more!
Default filters now include Partially Fulfilled, you can filter for orders using Supertime data, and we’ve also updated our new-user experience. And of course, lots of other small bug fixes and improvements too tiny to mention.
Notify customers when orders are out for delivery!
On shared routes, we've added a "Start Delivery Route" button your driver can click before heading out on their route. This will send your customers an email notification letting them know their orders are out for delivery. When the order has been delivered, they can click the Mark as Delivered button next to the stop and an email will be sent to the customer letting them know their order has arrived!
Hide the columns you don't need!
We realize the Orders page table can get quite long (lots of horizontal scrolling) and not everybody needs to see the same information. So, we've added a Settings tab where you can customize which columns you would like to see in EasyRoutes.
Edit Start/End Locations within a route
Now you can edit your start and end locations within a route, rather than having to generate a whole new one.
Print only what you need
Save paper by printing only the information you need.
View SKUs in Inventory
Product SKUs are now visible in the inventory tables at the bottom of your generated routes.
Add orders to existing routes!
Now you can add orders to routes you have previously created. Just select the orders you wish to add on your EasyRoutes Orders page and click the "Add to Existing Route" button!
Rename your routes!
Click the pencil icon next to the title of your route to quickly give it a new name!
Delivery notifications for your customers!
When orders are marked as delivered, your customers will automatically be sent an email letting them know.
Inventory table updates
We've added the order numbers to the items in the Inventory to better help with packing.
Order weight information
We've added order weight information to better help those with vehicle capacity issues.