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November 4, 2024
Reasons for stops marked Attempted
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When marking a stop as Attempted from the EasyRoutes Delivery Driver mobile app, drivers will now be presented with a selectable list of reasons as to why that stop could not be successfully completed.
Selecting a reason can be made mandatory in order to mark a stop as Attempted by selecting Require reason to mark order as attempted from your EasyRoutes Settings > Driver settings tab, within the Driver app settings section.
Reasons for attempted stops can also optionally be included in route exports, and displayed on customer order tracking pages (select Attempted reason from your EasyRoutes Settings > Order tracking tab, within the Tracking page options section).
Note: Drivers will need to update to the latest version of the EasyRoutes Delivery Driver mobile app (v1.0.54) in order to take advantage of reasons for attempted stops within the mobile app.
About Roundtrip
Roundtrip's mission is to equip every business with the software tools they need to deliver products to their customers in a delightful way. Thousands of Shopify merchants worldwide choose EasyRoutes to power their local deliveries across dozens of product categories, from meal kits and groceries to coffee, cupcakes, kibble, and so much more. Our easy-to-use route planning and delivery optimization app is certified Built for Shopify, a two-time Shopify staff pick, and the top rated local delivery app on the Shopify App Store.
