Looking for support?

Scroll down for some frequently asked questions or visit one of our knowledge bases:

Watch these short videos to learn more about how EasyRoutes by Roundtrip works:

Frequently Asked Questions

Still have questions? We're here to help.

Contact Us
How is EasyRoutes by Roundtrip different to Shopify's Local Delivery app?

Shopify Local Delivery provides a barebones route planner and driver app. We built EasyRoutes EasyRoutes to help you where Shopify Local Delivery cannot (e.g. add custom stops, fix bad addresses, deliver pickup orders) all using the same app! You can use EasyRoutes to plan routes for multiple drivers automatically and share tracking links with proof of delivery photos to your customer. You can learn more about all of our features here!

Can I plan routes and deliver any of my Shopify orders on EasyRoutes?

EasyRoutes is designed to let you plan routes for any Shopify order in your system, not just your Shopify “Local Delivery” orders. So whether it's someone checking out from your storefront, or your POS, or it's from a draft order, you can use those orders for route planning, as long as they have a shipping address.

You can also route orders without a shipping address (e.g. Shopify Local Pickup orders) to EasyRoutes once you add a shipping address to those orders. We also support importing orders in a few ways. Learn more about how to plan a route here.

How do I deliver orders generated by subscription apps like Bold Subscriptions or Recharge?

As soon as your subscription app generates the order in Shopify for an upcoming order, it can be routed in EasyRoutes. Our app is designed to let you plan routes with any type of order you may have in Shopify. Learn more about how to plan a route here.

Do you have mobile apps for EasyRoutes?

Yes! We offer EasyRoutes Delivery Driver on iOS and on Android. Your drivers can open any route that you share with them using these apps.

Get EasyRoutes Delivery Driver on the Apple App Store Get EasyRoutes Delivery Driver on the Play Store
How can I share the ETA and Proof of Delivery for an order to a customer?

EasyRoutes provides tracking numbers and links your customers can use to keep track of their delivery status. This tracking link is provided when we create a fulfillment on your order.

Got a tracking number? Click here to check your delivery status.

Super-powering delivery businesses on Shopify like...

Bloomen - Flower Delivery
JOMO Studio - Plant Delivery
Fit-Flavors - Meal Kit Delivery
Wonky - Veggie Box Delivery
Duo Duo - Ice-cream Delivery
Uproot Food Collective - Grocery Delivery
Wooftown - Dog Food Delivery
Sonno - Mattress Delivery
Country Life Natural Foods - Grocery Delivery
Butter & Crust - Bread Delivery
EcoFuel - Firewood Delivery
Peggy Porschen - Cupcake Delivery