Customer Profiles

JOMO Studio: Growing a plant delivery business with Roundtrip's EasyRoutes

Read on to Learn how JOMO Studio runs their plant delivery business on EasyRoutes by Roundtrip.

JOMO Studio

EasyRoutes Plant Delivery Management
online plant delivery

"All you need for a local delivery app is here." - JOMO Studio

Who?
JOMO Studio

What?
Plant delivery

When?
Established 2018

Where?
🇨🇦 Toronto, Canada

People are happier, healthier, and more productive when they are around plants. A recent study by NASA revealed that houseplants can remove up to 87% of air toxins in 24 hours , and just being around greenery helps us feel more calm and relaxed.

Not all of us, however, have a green thumb. So Toronto plant shop JOMO Studio stepped up to bring health and happiness to everyone through plants that come delivered with lifetime support.

That means that if at any point during the life of your plant you have questions or concerns, the experts at JOMO will help you identify the issue and make sure your plant gets the care it needs.

A self-described “art handcraft planterior design studio”, JOMO doesn’t just sell plants and accessories. They also host a variety of creative workshops in their studio and work closely with major brands, like AirBNB and Sephora, and flagship stores to find the right greeney for their spaces - ones that not only look great, but are easy to care for and will thrive in the lighting conditions available to them.

Peace Lily (Spathiphyllum) - Great for low-lights

Peace Lily (Spathiphyllum) - Great for low-light

JOMO Studio’s beautifully designed website, hosted on Shopify, is very user-friendly and informative when it comes to guiding you towards the right plants and accessories for your needs. It’s easy to find plants that do well in low-light like the Peace Lily, which they label a drama queen because they will tell you when it’s time for some water as their leaves droop dramatically. Or plants that are safe to have around your pets, like the Prayer Plant, which has tough foliage with a stunning pattern on its long, linear leaves.

JOMO ships plants Canada-wide and offers carbon neutral local delivery in the Greater Toronto Area. Instead of using third-party last-mile delivery companies, they do their own local deliveries using EasyRoutes by Roundtrip, a Shopify app which allows them to take full control over the delivery experience they offer their customers.

“Plants are somewhat fragile and hard to package well for transport, which makes it tricky to use a traditional shipping company,” says Dun Huang, co-founder at JOMO Studio. By handling their own deliveries, they can make sure each plant arrives in the same condition it left the store, free from damage of any kind.

By running their own delivery operation, JOMO Studio can monitor and minimize environmental impact. They use eco-friendly packaging, avoid plastics, and offset the carbon emissions generated during their deliveries.

Prayer Plant (Calathea Lancifolia) - Perfect for Pets

Prayer Plant (Calathea Lancifolia) - Perfect for Pets

Doing their own deliveries also means they get to spend extra time with their customers to make sure they know how to care for their new plants. Each delivery is made by one of JOMO’s plant experts. “We can go through tips and tricks and help them achieve success for each plant they get.” It’s obvious that JOMO cares as much about their customer’s happiness as they do their plants.

Running their own local delivery service allows JOMO Studio to customize and craft a delivery experience which makes a big difference when it comes to customer satisfaction. “Owning the delivery experience is great for the overall customer experience,” says Dun. And it shows in their reviews, like this one from Google: “Amazing customer service, great purchase and delivery experience, they really take themselves seriously.”

"[EasyRoutes] has definitely saved us a lot of time compared to a different app we used before that has no integration with Shopify."

EasyRoutes helps enhance the delivery experience by offering tools like route optimization, driver dispatching, delivery notifications, and customer order tracking. “It has definitely saved us a lot of time compared to a different app we used before that has no integration with Shopify,” says Dun. “All you need for a local delivery app is here”.

So if you’re looking to spruce up a room in your house, or if you want to pick out the perfect house warming gift or office plants, head to JOMOStudio.com to arrange a delivery, or visit their store at 21A Bathurst St in Toronto.

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