Duo Duo Ice Cream: Delivering Unique Desserts with EasyRoutes

Duo Duo Ice Cream started out life as a mobile dessert food truck, co-founded by Dylan Duong and Chris Duong (no relation), that would pop up in various suburbs of Sydney, Australia, to sell treats like sea-salt caramel popcorn balls and deep-fried ice-cream to long lines of customers. “The food truck was a good opportunity to test out our ice-cream and figure out what people like,“ says Dylan.

After perfecting their recipes and receiving rave reviews, the Duo Duo duo decided to open up a permanent storefront location in Roselands, a suburb of south-west Sydney. The move also allowed for increased production facilities and an even more delicious expanded menu with treats like ice-cream cakes and ‘Duonuts' (flavours include a kaya jam-filled donut topped with pandan coconut glaze and roasted coconut flakes, and a Thai milk tea donut; each one looks Instagram-worthy).

Things were moving along smoothly for the team when the COVID-19 pandemic struck and government restrictions forced the Duo Duo Ice Cream to shift gears. “We started doing deliveries at the start of the COVID pandemic, and due to changes in customers behaviours and government lockdowns we decided to offer an online platform that would allow customers to still order our products,” says Chris. With the shift to online orders came a new set of challenges. “We were managing a large amount of orders and planning the routes in the most efficient way possible was very difficult.” says Chris. “This is where EasyRoutes helped out a lot.”