Duo Duo Ice Cream
Ice Cream and Donut Delivery
🇦🇺 Sydney, Australia
There is dessert, and then there is dessert. Duo Duo Ice Cream makes and delivers the latter: elevated hand-made ice creams and donuts with unique and memorable flavours like mango coconut sticky rice, pandan coconut, and black sesame cookies and cream.
Duo Duo Ice Cream started out life as a mobile dessert food truck, co-founded by Dylan Duong and Chris Duong (no relation), that would pop up in various suburbs of Sydney, Australia, to sell treats like sea-salt caramel popcorn balls and deep-fried ice-cream to long lines of customers. “The food truck was a good opportunity to test out our ice-cream and figure out what people like,“ says Dylan.
After perfecting their recipes and receiving rave reviews, the Duo Duo duo decided to open up a permanent storefront location in Roselands, a suburb of south-west Sydney. The move also allowed for increased production facilities and an even more delicious expanded menu with treats like ice-cream cakes and ‘Duonuts' (flavours include a kaya jam-filled donut topped with pandan coconut glaze and roasted coconut flakes, and a Thai milk tea donut; each one looks Instagram-worthy).
Things were moving along smoothly for the team when the COVID-19 pandemic struck and government restrictions forced the Duo Duo Ice Cream to shift gears. “We started doing deliveries at the start of the COVID pandemic, and due to changes in customers behaviours and government lockdowns we decided to offer an online platform that would allow customers to still order our products,” says Chris. With the shift to online orders came a new set of challenges. “We were managing a large amount of orders and planning the routes in the most efficient way possible was very difficult.” says Chris. “This is where EasyRoutes helped out a lot.”
EasyRoutes is a delivery management app for Shopify that lets you manage your deliveries, from route optimization, to picking and packing, to dispatch and tracking. “At our busiest times we have up to ten drivers on the road,” says Chris. “EasyRoutes helps us to plan routes efficiently and provides a seamless way to print off orders accordingly per driver.”
A flexible, scalable driver team and fast and efficient delivery routes means ice-cold treats delivered right to your door. In the past, you could go to the Duo Duo Ice Cream food truck to order fried ice cream. Now, with the help of EasyRoutes, Duo Duo comes to you. And the best part is: no more long lines!
Learn more at https://www.duoduoicecream.com.au
Select your orders and we'll generate multiple optimized routes and packing lists - all in seconds.
Use our driver app for IOS and Android to get directions, attach proof of delivery, and mark orders as delivered.
Keep your customers informed every step of the way with delivery notifications and customizable tracking links.
"WOW! What an outstanding app. Easy Routes is very easy to use for both our admins as well as our drivers."
"By far the best route planning/local delivery app solution on Shopify. "
"This app is perfect. The ease, attention to detail, intuitiveness and customizability are amazing."
"Perfect routing app. We've tried many different third party solutions and this one is very easy to use..."
"The app is a game changer when it comes to building routes. EasyRoutes does all the work for you."
"Use this app every morning, It works quick and easy for home deliveries."
"The EasyRoutes app saves us probably 40 hours per week, and I can genuinely say it would be hard to run our business without it."
"This app straight out of the box works great. Easy to use. Great App. If you do deliveries you'll have no problem with it."
"After a local news station did a profile we got a TON of new orders and if hadn't been for EasyRoute Pro, I'm pretty sure we would have failed."
"So much better than Shopify Local Delivery. This is going to be a game changer for my local delivery business."
"Works great! Generates a route from any/all orders you want. The Shopify delivery app does not show you shipping items so big win here!"
"Fantastic value for money, saving me around 3 hours per week. Worth every penny."
"I have been using this app for a few months and it really saves me precious times for my company's deliveries."
"I would highly recommend this app for anyone offering local delivery."
There is no risk — if EasyRoutes isn't right for you, cancel before 14 days are up and we won't charge you.
Super-powering delivery businesses on Shopify like...
Enter in your store's Shopify website address to continue.
You can also install EasyRoutes from the Shopify App Store.