Since our last monthly update, we've added lots of new EasyRoutes features and functionality to help streamline your deliveries this Black Friday Cyber Monday and beyond. Here's some of the top new EasyRoutes features from October.
We've added new functionality allowing drivers to scan various types of barcodes and QR codes directly from the EasyRoutes Delivery Driver mobile app.
Enabling a Scanner input type Driver Task will prompt drivers to scan a barcode before completing each stop. Scanner input task results (accessible from any stop's line item in their respective Route Page) will indicate whether the stored barcode was scanned or manually input by the driver. As with any other task type, scanner input tasks can be made mandatory to mark a stop as Delivered and/or Attempted when configuring the task:
Drivers can also tap the Note button from the Proof of Delivery section for any stop - a new barcode scanner icon will appear in the lower right-hand corner of the Add note dialog, which will launch the mobile device's camera. The value of any barcode scanned using this workflow will be stored as a Proof of Delivery note for future reference.
When marking a stop as Attempted from the EasyRoutes Delivery Driver mobile app, drivers will now be presented with a selectable list of reasons as to why that stop could not be successfully completed:
Reasons for attempted stops can also optionally be included in route exports, customer notifications, and displayed on customer order tracking pages (select Attempted reason from your EasyRoutes Settings > Order tracking tab, within the Tracking page options section).
Selecting a reason can also be made mandatory in order to mark a stop as Attempted by selecting Require reason to mark order as attempted from your EasyRoutes Settings > Driver settings tab, within the Driver app settings section.
A summary of stops that were recently marked Attempted is also now included on the EasyRoutes Dashboard, providing at-a-glance access to any stops that may require re-delivery:
We've added a new set of controls to our Route scheduling route option, allowing users to schedule routes for a relative date, instead of on a fixed calendar date. For example, users can now schedule routes for Today, Tomorrow, or any particular day of the week (such as Next Monday, Next Thursday, etc.) using these new controls:
When enabled and added to a Saved View with applicable filters, these new route scheduling options significantly streamline route planning for merchants who deliver on a consistent, recurring schedule.
For full details on configuring Saved Views to work with relative date scheduling, including example workflows for merchants who deliver daily and/or on particular day(s) of the week, see our support article on creating recurring routes.
The EasyRoutes Delivery Driver mobile app for both iOS and Android devices has been updated to version 1.0.55. This release features support for barcode scanning in driver tasks and proof of delivery notes, push notifications when routes are updated after dispatch, as well as new functionality enabling drivers to select reasons for marking stops as Attempted.
Drivers will need to update to the latest version of the mobile app (minimum version 1.0.54) in order to take advantage of these latest app features and improvements.
It's almost that time of year again - the annual Black Friday Cyber Monday shopping season is now only three weeks away! We put together a guide containing helpful tips and steps to configuring key EasyRoutes features ahead of time, so you can hit the ground running when holiday orders start pouring in - check it out on the Roundtrip blog.
The EasyRoutes support team is here to answer any questions you may have leading up to and throughout the Black Friday Cyber Monday delivery rush. If you run into any issues or have questions along the way, contact our team at any time - we’ll be happy to provide guidance and support to get your deliveries on the move as quickly as possible.
Roundtrip's mission is to equip every business with the software tools they need to deliver products to their customers in a delightful way. Thousands of Shopify merchants worldwide choose EasyRoutes to power their local deliveries across dozens of product categories, from meal kits and groceries to coffee, cupcakes, kibble, and so much more. Our easy-to-use route planning and delivery optimization app is certified Built for Shopify, a two-time Shopify staff pick, and the top rated local delivery app on the Shopify App Store.
