Learn how to configure the EasyRoutes Delivery Driver mobile app; how to use the app to navigate, deliver stops, and access route inventories; and how to maximize customer satisfaction with Proof of Delivery features.
Welcome to EasyRoutes 101! This article outlines all aspects of configuring and delivering with the EasyRoutes Delivery Driver mobile app, an essential tool for your drivers to complete their delivery routes quickly and efficiently.
Note that EasyRoutes Delivery Driver is the companion app for EasyRoutes, a Shopify and web app designed for merchants and service providers to plan their own deliveries. These businesses create delivery routes and share them with drivers or couriers that they employ or have contracted deliveries out to. EasyRoutes is not a platform for drivers where you can sign up as a driver to take jobs directly.
If you've been invited to deliver by a shop using EasyRoutes, first download EasyRoutes Delivery Driver for iOS from the App Store, or for Android from the Google Play Store. When you open EasyRoutes initially, you'll be presented with a screen where you can enter your device's phone number to sign in or sign up for EasyRoutes Delivery Driver; once you've done that, we'll send a confirmation code via SMS to the number you entered - input that code on the following screen:
Once your phone number has been verified, you'll be prompted to create a driver account - input your details and tap Complete Signup to finalize your registration:
EasyRoutes provides a number of settings to customize the Delivery Driver app to suit your specific delivery workflows. In Shopify, from your EasyRoutes Settings > General tab, scroll down to the Route page options section:
Any variables that are selected as Columns here will display their corresponding column when viewing any Route page in EasyRoutes. Variables that are active here will also display the same information to your drivers on the mobile app, so be sure to unselect any checkboxes your drivers do not require access to.
From your EasyRoutes Settings > Driver settings tab, we can configure the rest of the settings that apply to the mobile app:
Driver app settings: These settings determine what information drivers will have access to, and what additional route permissions/activities they can perform via the mobile app:
There's a few additional settings that can be updated from the Settings page of the mobile app homepage:
When a business using EasyRoutes creates a route and dispatches it to you, you'll receive a push notification message with a shortcut link to your shared route:
This route will also be added to your list of routes on the mobile app's homepage, along with any other routes that are assigned to you - tap View Route, then Start Delivery to begin delivering a route:
If any routes have been dispatched without an assigned driver, you may also be given the option to claim them. If any unassigned routes are listed in your app, tap View Unassigned Route on one, then Claim Route to self-assign yourself to that route:
See also EasyRoutes 101: Managing Drivers & Seats for additional details on adding, activating, and editing your drivers, driver seats, and dispatch options.
EasyRoutes generates an inventory for each route that can also be used as a packing checklist before departing for deliveries. This inventory provides an overview of every item needed for the entire route, as well as individual stops. When viewing a route, scroll down below the map and tap the Inventory slider - you'll have three options for displaying inventories:
Once a route has been started, you'll also have access to the inventory for each stop from the Order Items section, located just above any Delivery Instructions and the Proof of Delivery tools:
From the app's homepage tap View Route on any route you've been assigned or have claimed; tap Start Delivery and you're on your way! The app will automatically display the first stop in your route, and you can tap the Go To button to open your navigation app of choice and get directions to the stop.
EasyRoutes will let you know if more than one order is at the same location. This is visible above your map when viewing a stop:
Recipient Information and Customer information will be listed below the map, with shortcuts to contact them by call or text if required. Below that you'll find the Order items to deliver to this particular stop:
Any available Order notes, Stop notes and/or Customer notes associated with the stop will follow, if applicable:
Just below the Proof of Delivery tools, you'll find the Update Status section - tap the applicable button to mark the stop as Attempted or Delivered, and the app will prompt you to move on to the next stop in your route:
Note that the "Mark as..." buttons may be disabled (greyed out) if any Proof of Delivery items have been configured as required as described above. As soon as the necessary Proof items are uploaded for this stop, the buttons will become active and you can continue your route. Speaking of Proof of Delivery...
Before marking an order as Attempted or Delivered, you can optionally include Proof of Delivery via photo capture, eSignature, or a custom note indicating any additional details about the delivery. These Proof items can be used for record keeping or additional confirmation for merchants, but can also be shared with your customers to provide additional peace of mind regarding their deliveries.
Simply tap the button for the type of Proof you'd like to upload, and the app will guide you through the rest:
We understand that many delivery routes take drivers into areas where there's limited or no internet connectivity. If you find yourself offline mid-stop, you can still use the Add Photo(s) button to take your Proof photos, then tap Cancel to save it as a Draft:
Keep in mind that these drafts will only be retained as long as the app remains open. When you access this stop again, you'll see a message indicating you have a pending Draft Saved:
Once you're back online, tap the Add Photo(s) button again, and you'll be able to use the Save button to upload Draft photos.
Still have questions about configuring and using the EasyRoutes Delivery Driver mobile app? Search our support portal for step-by-step configuration instructions; take a look at more articles on how to effectively use the Delivery Driver app; or reach out to the Roundtrip support team if we can answer any of your questions. Happy delivering!
Roundtrip's mission is to equip every business with the software tools they need to deliver products to their customers in a delightful way. Thousands of Shopify merchants worldwide choose EasyRoutes to power their local deliveries across dozens of product categories, from meal kits and groceries to coffee, cupcakes, kibble, and so much more. Our easy-to-use route planning and delivery optimization app is certified Built for Shopify, a two-time Shopify staff pick, and the top rated local delivery app on the Shopify App Store.