Using a delivery management app to help drivers

There are many aspects that can make the work more complicated than it needs to be when it comes to preparing and executing deliveries. We see this with drivers who try to juggle several tasks rather than using delivery management software to complete their deliveries quickly and efficiently.

We deal with individual drivers on a regular basis, and we’ve discovered a few issues that delivery management apps can solve. Route preparation and optimization, Order and Delivery Management, and Proof-of-Delivery are the three main points to consider. Instead of using different apps for each, you can try to integrate all three with a flexible delivery management platform that can help you schedule routes, complete stops, and confirm accurate deliveries in real time.

The aim of EasyRoutes is to assist individual drivers. We are actively working to assist individual drivers and courier companies in better managing their distribution processes and increasing their profit margins. We accomplish this by enhancing efficiencies in the three main areas listed above, as well as providing EasyRoutes as a web app that is compatible with all major browsers.

Let’s take a look at how EasyRoutes delivers best-in-class service while taking into account all of the needs of individual drivers.

Providing the fastest route

The free route planning platform is used by the majority of drivers and small delivery teams. Using free services like Google Maps does not add any real value. They limit the number of stops you can make on a route. Google Maps, for example, only allows you to add ten stops to a route, which is likely insufficient. They also don’t use any sort of algorithm to optimize a multi-stop route. This means they aren’t taking into account factors like distance, time, or traffic patterns.

EasyRoutes employs a sophisticated routing algorithm that takes into account all relevant variables to generate the quickest route possible every time. It also has advanced route optimization capabilities, allowing you to customize the route to your specific requirements. You can also set a priority stop if you need to make a delivery right away. Simply set the priority of that stop to ASAP, and EasyRoutes will find the quickest route while maintaining the priority of your stop. In the app, you can also set the average time per stop, which will help you get more accurate delivery ETAs. Another useful feature of EasyRoutes is the ability to use any navigation service, such as Google Maps, Apple Maps, or Waze Maps, for navigation.

Order & delivery management

EasyRoutes provides route monitoring as well as customer notifications. Route monitoring is a feature of our web app that tells you where the drivers are in relation to their route, allowing you to see the most recently completed stop. If a customer calls to inquire about their delivery, whoever manages the phones must consult the EasyRoutes web app to see where the driver is currently located as well as the updated ETAs for each stop.

You should always try to keep your customers happy, which is why we came up with the idea of sending out customer notifications. Customer notifications are tracking updates that keep customers informed of real-time delivery updates. The EasyRoutes route planner provides the customer with three status updates, which can be sent via email. When the route is officially underway, the first message is sent to the customer. EasyRoutes notifies them that their package has been dispatched. When the package is delivered, the second message is sent to the customer. The third reason is that a package was not delivered because no one was present to receive it or because something came up.

EasyRoutes increases efficiencies for your team by leveraging both our mobile app and our web app when it comes to both of these features. Delivery dispatchers or managers can keep track of routes in progress and send notifications to customers. This keeps both your office and your customer up to date on the status of an ongoing route. Drivers can also use the app on their smartphone to read any delivery instructions that the customer has left for them as they approach their next stop.

Proof-of-Delivery

EasyRoutes provides photo verification of electronic proof-of-delivery. Your driver can leave packages in a secure location and photograph the location. In either case, the customer receives a final notification from EasyRoutes indicating that their package has been delivered and that they had a positive delivery experience. All of this occurs on the driver-side mobile web app, but it is automatically synced to the cloud and accessible through the web app.

Your delivery company is better prepared to provide better customer service by synchronising communication between the driver-side mobile app and the dispatcher’s web app.

EasyRoutes: Your Complete Delivery Management App

Delivery drivers often use various software solutions to plan and make their deliveries. The problem is that the tools they’re using aren’t versatile enough to handle planning the route, driving the route, and actual delivery management. EasyRoutes offers your delivery business a comprehensive platform, a driver-side smartphone web-app for completing deliveries, and a dispatcher-side web app for planning, monitoring, and management from afar.

EasyRoutes provides you with a lot of preferences, which can help you tailor the best experience and help you provide the best experience to your customers. We have helped many individual drivers boost up the delivery process and earn many profits. We provide a complete package in our app, which is required for delivery management.

Learn more about EasyRoutes: Roundtrip.ai

Get EasyRoutes on the Shopify App Store